Second International Workshop on Service Intelligence and Computing (SIC 2008)

In 2003, IEEE Computer Society formally promoted Services Computing by creating a technical community for Services Computing. From technology foundation perspective, Services Computing has become the default discipline in the modern services industry.In 2004, IBM Research officially adopted Services Computing as a research discipline (in Computer Science and Engineering, and Mathematical Science) and created the Services Computing Professional Interest Community (PIC), which is the first dedicated research community to support Services Innovation Research at IBM. In 2006, Service Science, Management, and Engineering (SSME) was evolved as one of IBM's academic activities.

This event intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Intelligence and Computing. Topics of interest include but are not limited to the theoretical, technical, or empirical aspects of the following:

• Principles, theories and challenges of Service Intelligence and Computing
• Cultural and economic issues in Service Intelligence and Comptuing
• Inter- and Intra-enterprise service computing and service engineering
• Service marketing, data mining, and relationship management
• Machine learning and cybernetics for service provision and management
• Man-machine interactions for service excellence
• Decision models and decision support systems for service-related management and operations
• Agent based technologies and logic for service-related management and operations
• Web Services and Semantic Web support for service matchmaking, recommendation, personalization, operation, and monitoring.
• Virtual organizations and supply-chain issues for service management and operations
• Trust, reputation, security, and privacy in services
• Game Theory models and analysis for services
• Service Level Agreements (SLA), quality, and reliability
• Services contract specifications, cases, models, automation, and legal issues

The organizers of this tentative event have full support from their respective organizations. The workshop co-chairs, Dickson Chiu, Ho-Fung Leung, and Patrick Hung, have been actively involved in the program committee and other organization activities of ICWS. To attract more submissions of high-quality paper, the organizers are actively seeking for a special issue on an appropriate journal for post-conference publication activities after this proposal is accepted. From the past SIC activities, we observe that there has been increasing research interests in this topic.

Primary Contact
Dr. Dickson K. W. Chiu, SMIEEE, SMACM, Dickson Computer Systems, Hong Kong email: dicksonchiu@ieee.org, kwchiu@acm.org

Dickson K.W. Chiu was born in Hong Kong in 1966. He received the B.Sc. (Hons.) degree in Computer Studies from the University of Hong Kong in 1987. He received the M.Sc. (1994) and the Ph.D. (2000) degrees in Computer Science from the Hong Kong University of Science and Technology, where he worked as a Visiting Assistant Lecturer after graduation. He also started his own computer company while studying part-time. From 2001 to 2003, he was an Assistant Professor at the Department of Computer Science, the Chinese University of Hong Kong. He was a Visiting Assistant Professor in 2006 at the Computing Department, Hong Kong Polytechnic University teaching M.Sc. courses. With his solid working experience and cross-disciplinary research, he has taught a wide range of subjects at various levels. His research interests are in technologies, logistics, and service management, as well as e-/m-business with a cross-disciplinary approach, involving Internet technologies, agents, workflows, software engineering, information system management, security, and databases. His research results have been published in over 100 papers in international journals and conference proceedings, including practical results of many master and final-year projects. He received a best paper award in the 37th Hawaii International Conference on System Sciences (HICSS) in 2004. He serves as Associate Editor of the Engineering Letters and Editorial Board Member of the International Journal of Web Service Research (SCI-E), and International Journal of Software Architecture. He served as a mini-track co-chair in the Decision Technologies track of HICSS, a theme (Service Intelligence and Service Science) co-chair in the International Conference of Machine Learning and Cybernetics, workshop co-chairs, and program committee member in many international conferences. Dr. Chiu is a Senior Member of the IEEE and a Senior Member of the ACM, and a member of the Hong Kong Computer Society.

Prof. Ho-fung Leung is currently a full Professor in Computer Science and Engineering, The Chinese University of Hong Kong. He has been active in research on intelligent agents, multiagent systems, game theory, and semantic web, and has published close to 150 papers in these areas. Professor Leung has served on the program committee of many conferences. He is a senior PC member of AAMAS 2008, and is currently serving on the programme committees of AI’07, CEC’07 & EEE’07, EDOC 2007, ICMLC 2007, PRIMA 2007, RTES 2007, SAC 2008 (PL Track) and SOKM 2007. He was the chairperson of ACM (Hong Kong Chapter) in 1998. Professor Leung is a Senior Member of ACM, a Senior Member of the IEEE, and a Chartered Fellow of the BCS. He is a Chartered Engineer registered by the ECUK and is awarded the designation of Chartered Scientist by the Science Council, UK. Professor Leung received his BSc and MPhil degrees in Computer Science from The Chinese University of Hong Kong, and his PhD degree in Computing from University of London, with DIC (Diploma of Imperial College) from Imperial College of Science, Technology and Medicine.

Patrick C. K. Hung is an Assistant Professor at the Faculty of Business and Information Technology in UOIT and an Adjunct Assistant Professor at the Department of Electrical and Computer Engineering in University of Waterloo, Canada. He is also a Faculty Fellow of the Center for Advanced Studies in IBM Toronto Laboratory, Canada. Patrick is currently collaborating with Boeing Phantom Works (Seattle, USA) and Bell Canada on security- and privacy-related research projects, and he has filed two US patent applications on "Mobile Network Dynamic Workflow Exception Handling System." In addition, Patrick is also cooperating on Web services composition research projects with Southeast University in China. He was a Research Scientist with Commonwealth Scientific and Industrial Research Organization (Canberra, Australia) and a Visiting Assistant Professor at the Department of Computer Science in the Hong Kong University of Science and Technology. Patrick has been serving as a panelist of the Small Business Innovation Research and Small Business Technology Transfer programs of the National Science Foundation (NSF) in the States since 2000. He is an executive committee member of the IEEE Computer Society's Technical Steering Committee for Services Computing, a steering member of EDOC “Enterprise Computing,” and an associate editor/editorial board member/guest editor in several international journals. He is the Program Co-Chair of the 9th IEEE EDOC 2005, the General Chair of the 10th IEEE EDOC 2006 and the Program Committee Vice-Chair of the 2006 IEEE SCC 2006 and 2007.