33rd Annual IEEE International Computer Software and Applications Conference

Seattle,Washington, July 20 - July 24, 2009
           Co-located with IPSJ/IEEE SAINT 2009


The Second IEEE International Workshop on
Barriers towards INternet-Driven Information Services (BINDIS 2009)






Service sector forms a growing portion of world economy, accounting at the moment under 50% and around 70% of the total value adds in the developing and developed countries, respectively. Yet, this sector is still lagging behind other industry sectors, such as manufacturing, in terms of overall productivity. The advent of the Internet shortens the distance between service providers and service consumers which, coupled with the ever-increasing computing power, has become a key driver in brewing a new wave of business and technical models, promising to boost the productivity in the service sector. 


A full End-to-End (E2E) service cycle covers stages of service creation, marketing, delivery and management. It is only recently that the importance of examining the scale, complexity and interdependence of service systems, in the lights of globalisation, demographic changes and technology developments, have been highlighted, calling for actions from education, research, business and government alike. A first symposium on “Service Science, Management and Engineering” and a first international conference on service science were held in Cambridge (2007) and Beijing (2008) respectively.


Service science is still in its infancy, existing main driving forces in this area are from traditional hardware and software vendors who, while possessing tremendous knowledge and experience in computing, are restricted in the width and depth of visions in service applications. This workshop intends to fill the gap; in particular, it focuses on the fundamental issues in the service sector that are the major barriers towards more efficient and effective service flows over the Internet. Some exemplar questions to answer are:

·        How to implement customers’ functional and non-functional requirements in a cost-effective way?

·        How to maximise the reach of services to potential customers by spending least effort?

·        How do we gather information from a variety of sources that could be created independently?

·        How can customers find the services they need without special knowledge on products or services?

·        How to determine optimal service-level agreements based on actual enterprise resources and to control their compliances?

Following the successful running of BINDIS’08 that was held in Turku, Finland, 2008, we now continue to run the second in a series in Seattle, Washington, 2009. This year’s theme is “Enabling Technologies for Services Standardisation”.

The workshop will act as a unique forum to

·        Identify key barriers towards efficient and effective service flows over the Internet,

·        Provide catalyst to formulate innovative solutions for improved service flows,

·        Define future research agenda that helps to boost productivity in the service industry via ICT.



The workshop will bring together researchers and practitioners to share research results, advances and practical experience related to internet-driven information services, with focus on tackling barriers towards maintainability, interoperability, comprehensibility, usability, controllability and sustainability, in order to extend the reach and uses of services over the Internet in a cost-effective way. Topics of interest include, but are not limited to:

·        Service creation

o       Software as a service

o       Software repository and reuse

o       Service oriented architecture, analysis and design

o       Service conceptual modelling, composition and orchestration

·        Service marketing

o       Market detection and segmentation

o       Demand forecasting and resource planning

o       Service directory, semantics, pragmatics, markup and matchup

o       Economic models for service market

·        Service delivery and management

o       Service-level agreement and optimisation

o       Automated customer service

o       Workflow and service chain management

o       Green computing and facilities management

·        Industrial service applications

o       Hospitality, professional services, outsourcing, public services, etc.




Ezendu Ariwa, London Metropolitan University, UK

Lianne Bodenstaff, University of Twente, The Netherlands

Darek Ceglarek, University of Warwick, UK

Shu-Ching Chen, Florida International University, USA

Xiaochun Cheng, Middlesex University, UK

Tang Loon Ching, National University of Singapore, Singapore

Shuo-Yan Chou, National Taiwan University of Science and Technology

Jen-Yao Chung, IBM Research, USA

Raymond P. Fisk, Texas State University, USA

Genady Grabarnik, IBM Research, USA

Remigijus Gustas, Karlstad University, Sweden

Sandeep Karamongikar, Infosys Technologies, India

Kwang-Jae Kim, Pohang University of Science and Technology, Korea

Yang Li, BT Research, UK

Xiaodong Liu, Napier University, UK

Zongwei Luo, Hongkong University, China

Andy Neely, Cambridge University, UK

Christos Nikolaou, University of Crete, Greece

William Song, Durham University, UK

Hongbing Wang, Southeast University, China

Jijiang Yang, Tsinghua University, China

Kun Yang, Essex University, UK

Muhammad Younas, Oxford Brookes University, UK

Yong Zhang, Tsinghua University, China

(To be completed)


March 31, 2009 (New)           Deadline for paper submission
April 15, 2009                          Decision notification (electronic)
April 30, 2009              Camera-ready copy and author registration due


Original papers will be considered. All submitted papers will be reviewed by the program committee according to its originality, significance, correctness, presentation, and relevance. We encourage authors to present position papers on practical studies and experiments, critiques of existing work, emerging issues, and novel ideas under development.

Both draft and camera-ready papers must be submitted electronically via the BINDIS 2009 Submission Page. Manuscripts will be limited to six pages for regular/invited paper, four pages for short paper, two pages for fast abstract and position statement including all figures, tables, and references. Extra page charges apply. Please consult COMPSAC Paper Submission page for proper naming convention. The format of submitted papers must follow the IEEE conference proceedings guidelines (i.e., 8.5" x 11", Two-Column Format (PDF, DOC); Layout Guide (PDF, DOC)). 

All accepted papers will be published in the electronic conference proceedings by the IEEE Computer Society, indexed through INSPEC and EI Index (Elsevier's Engineering Information Index), and automatically included in the IEEE Digital Library. At least one of the authors of each accepted paper must register as a full participant of COMPSAC for the paper to be included in the proceedings. Each accepted paper must be presented in person by an author.

Authors of a selection of best papers from BINDIS 2009 will also be invited to submit extended versions of the papers to a special issue of a major international journal.


The workshop will be organised into sessions for

·        Accepted workshop paper presentations,

·        Keynote speeches, in the areas of service science, software engineering and artificial intelligence,

·        Panel discussions, to define future research agenda in tackling barriers towards internet-driven information services.



Workshop and Program Chair

Yang Li

Principal Researcher – Service Science & Systems

BT Innovate, British Telecom plc, London, UK

Email: yang.li@bt.com





For BINDIS'09, please contact the Workshop Organizers or visit its website: http://conferences.computer.org/compsac/2009/workshops/BINDIS2009CFP.htm
For COMPSAC, please visit http://conferences.computer.org/compsac/2009/