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The 3nd International Workshop on Service-Oriented Knowledge Management (SOKM'09)
(October 21-23, 2009, Macau, China, in conjunction with ICEBE 2009)

Knowledge management (KM) has been proven to be a key to service excellence and success in traditional service industries. The global economy and enterprises are evolving to become service-oriented, and many new e-services are emerging. To address the growing complexity of the service sector at the age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application, and management of new knowledge. On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing.

Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, government and public services, from electronic and mobile commerce to real-time applications for extended enterprises and virtual communities.

This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Oriented Knowledge Management. This event also aims at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. Topics include but not limited to:

  • Principles, theories, and challenges of SOKM
  • Strategies, modeling, and requirements engineering for SOKM
  • Architectures, implementations, and deployment of SOKM
  • Cultural and economic issues in SOKM
  • Knowledge and learning for emerging services and service innovations
  • Inter- and Intra enterprise knowledge integration and engineering
  • Knowledge / learning processes and service outsourcing
  • Knowledge-based decision models and decision support systems for service provision
  • Web services and semantic support for knowledge and learning
  • Agent based technologies and logic for service knowledge and learning
  • Virtual organizations and communities for service knowledge and learning
  • Trust, reputation, security, and privacy in service knowledge and learning
  • Service marketing, data mining, and relationship management
  • Machine learning and cybernetics for service provision and management
  • Automatic and semi-automatic services contract generation and management
Papers must be submitted electronically via the SOKM09 Paper Submission Site (https://www.easychair.org/login.cgi?conf=sokm09). The format of submitted papers should follow the guidelines for the IEEE conference proceedings, limited to 6 pages. All papers will be peer reviewed by at least three reviewers. Accepted papers will be published in the workshop proceedings of the ICEBE 2009 by the IEEE CS Press. At least one of the authors of each accepted paper must register as a full participant of the workshop to have the paper published in the proceedings.

Once accepted, please carefully check and improve your paper according to the provided comments. Selected best papers will be invited to create an extended version and submit to the special issue of "Service-Oriented Knowledge Management" for the International Journal of Systems and Service-Oriented Engineering (IJSSOE). Please register and submit papers in PDF format through the EasyChair Website:
URL: https://www.easychair.org/login.cgi?conf=sokm09

  • Abstract registration deadline: 14 June, 2009
  • Paper submission: 21 June 2009
  • Notification of acceptance: 12 July 2009
  • Camera-ready paper submission: 25 July 2009
  • Author registration: 25 July 2009
  • Early bird registration: 20 September 2009
  • Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong
  • Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
  • Samuel P. M. Choi, The Open University of Hong Kong, Hong Kong
  • Terence C.H. Cheung, City University of Hong Kong
  • Liya Ding, Macau University of Science and Technology, Macau
  • William Cheung, Hong Kong Baptist University, Hong Kong
  • Michael Ho, City University of Hong Kong, Hong Kong
  • Haiyang Hu, Zhejiang Gongshang University, China
  • Edward Hung, Hong Kong Polytechnic University
  • Patrick C.K. Hung, University of Ontario Institute of Technology, Canada
  • Archim Karduck, Furtwangen University, Germany
  • Ron Kwok, City University of Hong Kong, Hong Kong
  • Ho-fung Leung, Chinese University of Hong, Hong Kong 
  • Yuefeng Li, Queensland University of Technology, Australia
  • Fu-ren Lin, National Tsing Hua University, Taiwan
  • Eleanna Kafeza, Athens University of Economics and Commerce, Greece
  • P. Radha Krishna, Infosys Technology Limited, India
  • Thomas Y Kwok, IBM Research, USA
  • Seng W. Loke, La Trobe University, Australia
  • Huiye Ma, Centrum voor Wiskunde en Informatica, The Netherlands
  • Richi Nayak, Queensland University of Technology, Australia
  • Dumitru Roman, DERI Innsbruck, Austria
  • Choon Ling Sia, City University of Hong Kong
  • Dawei Song, Robert Gordon University, U.K.
  • Chuan Hoo Tan, City University of Hong Kong
  • Maolin Tang, Queensland University of Technology, Australia
  • Maggie M. Wang, University of Hong Kong
  • Raymond Wong, National ICT, Australia
  • Yue Xu, Queensland University of Technology, Australia
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