Knowledge management (KM) has been proven to be a key to service excellence
and success in traditional service industries. The global economy and enterprises are evolving to become service-oriented, and many new e-services are emerging. To address the growing complexity of the service sector at the Age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application,
and management of new knowledge. On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing.
One key source of knowledge comes from Business intelligence (BI) while knowledge provides the basis of further analysis for intelligence. BI is evolving: from the traditional data-and-analysis exercise for supporting management decisions to an integral part of business processes, providing analytics for a wide range of users across organizations. In this end, we merge
SOKM with the International Workshop on Business Intelligence Methodologies and Applications (BIMA), in order to form a stronger forum with more participation and cross-disciplinary work.
Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level equirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, government and public services, from electronic and mobile commerce to real-time applications for extended enterprises and virtual communities.
This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in SOKMBI. This event also aims at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. Topics include but not limited to:
- Principles, theories, and challenges of SOKMBI
- Strategies, modeling, and requirements engineering for SOKMBI
- Architectures, implementations, and deployment of SOKMBI
- Cultural and economic issues in SOKMBI
- Knowledge and learning for emerging services and service innovations
- Inter- and Intra enterprise knowledge integration and engineering
- Processes management and service outsourcing issues
- Knowledge-based decision models and decision support systems for service
provision
- Web services and semantic support for knowledge, learning, and BI
- Agent based technologies and logic for service knowledge and learning
- Virtual organizations and communities for SOKMBI
- Trust, reputation, security, risk, and privacy issues
- Service marketing, data mining, and relationship management
- Machine learning and cybernetics for service provision and management
- Automatic and semi-automatic services contract generation and management
- Platforms for on-demand and mobile SOKMBI
- Cloud computing and utility computing for SOKMBI
- Solutions for small-to-medium enterprises (e.g., SaaS)
- Customer behavior analysis and collaborative filtering
- Collaborative notion of intelligence
- Market/collective intelligence from social media
- Social and collaborative tools
- Organizational BI and collaborative business
- Adoption and diffusion issues
- Intangible / intellectual vs tangible assets management
- Digital business ecosystems
- Paper submission deadline: June 30, 2011
- Notification of acceptance: July
15, 2011
- Camera-ready paper submission: July 25, 2011
- Author Registration: July 25, 2011
- Early Bird Registration: September 19, 2011
- Conference Meeting: October 19 - 21, 2011
Papers must be submitted electronically via the SOKMBI'10 Paper Submission
Site (https://www.easychair.org/login.cgi?conf=sokmbi10).
The format of submitted papers should follow the guidelines for the IEEE
conference proceedings, limited to 6 pages. All papers will be peer reviewed by at least three reviewers. Accepted papers will be published in the workshop proceedings of the ICEBE 2010 by the IEEE CS Press. At least one of the authors of each accepted paper must register as a full participant of the workshop to have the paper published in the proceedings.
Once accepted, please carefully check and improve your paper according to the
provided comments. Selected best papers will be invited to create an extended version and submit to the International Journal of Systems and Service-Oriented Engineering (IJSSOE). Please
register and submit papers in PDF format through the EasyChair Website:
URL: https://www.easychair.org/login.cgi?conf=sokmbi11
- Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong
- Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
- William Cheung, Baptist University of Hong Kong, Hong Kong
- Achim Karduck, Furtwangen University, Germany
- Paul Bannerman, NICTA, Australia
- Robert Biuk-Aghai
,
University of Macau, China
-
Elizabeth Chang
,
Curtin University of Technology, Australia
-
Samuel P. M. Choi
, The
Open University of Hong Kong
-
Ernesto Damiani
,
University of Milan, Italy
-
Casey Fung
, Boeing
Phantom Works, USA
-
Michael Ho
, City
University of Hong Kong
-
Haiyang Hu
, Zhejiang
Gongshang University, China
-
Wendy Hui
, University
of Nottingham Ningbo, China
-
Edward Hung
, Hong Kong
Polytechnic University
-
Patrick C. K. Hung
,
University of Ontario Institute of Technology, Canada
-
Farookh Hussain
,
Curtin University of Technology, Australia
-
Jun-Jang Jeng
, IBM
T.J. Watson, USA
-
Magdy Kabeil
,
University of Sharjah, UAE
-
Eleanna Kafeza
, Athens
University of Economics and Commerce, Greece
-
Mohamed Khalifa
, Abu
Dhabi University, UAE
-
Ron C. W. Kwok
, City
University of Hong Kong
-
P. Radha Krishna
,
Infosys Technologies Ltd.
-
Thomas Y. Kwok
, IBM
Research, USA
-
Elaine Lawrence
,
University of Technology Sydney, Australia
-
Fion S. Lee
, Hong Kong
Baptist University, Hong Kong, China
-
Ho-fung Leung
, Chinese
University of Hong Kong
-
Yuefeng Li
, Queensland
University of Technology, Australia
-
Fu-ren Lin
, National
Tsing Hua University, Taiwan
-
Seng W. Loke
, La Trobe
University, Australia
-
Huiye Ma
, Centrum voor
Wiskunde en Informatica, The Netherlands
-
Zakaria Maamar
,
National ICT, Zayed University, U.A.E.
-
Wolfgang Maass
,
University of Furtwangen, Germany
-
Alfredo Milani
,
University of Perugia, Italy
-
Richi Nayak
,
Queensland University of Technology, Australia
-
Herve Pingaud
, Ecole
des Mines d'Albi-Carmaux, France
-
Dumitru Roman
, DERI
Innsbruck, Austria
-
Waltraut Ritter
,
Knowledge Management Forum, Hong Kong, China
-
Jennifer Sampson
,
NICTA, Australia
-
Susumu Shirayama
,
University of Tokyo, Japan
-
Dawei Song
, Robert
Gordon University, U.K.
-
Yain-Whar Si
,
University of Macau, Macau
-
Choon Ling Sia
, City
University of Hong Kong, China
-
Miguel-Angel Sicilia
,
University of Alcala,Spain
-
Amadou Sienou
, Ecole
des Mines d'Albi-Carmaux, France
-
Katarina Stanoevska
,
University of St. Gallen, Switzerland
-
Fritz Steimer
,
University of Furtwangen, Germany
-
Chuan Hoo Tan
, City
University of Hong Kong, China
-
Christian Wagner
, City
University of Hong Kong, China
-
Maggie M. Wang
,
University of Hong Kong, Hong Kong
-
Man-Leung Wong
,
Lingnan University, Hong Kong
-
Maolin Tang
,
Queensland University of Technology, Australia
-
Raymond Wong
, National
ICT, Australia
-
Yue Xu
, Queensland
University of Technology, Australia
-
Benjamin Yen
,
University of Hong Kong
-
Man Lung Yiu
, Aalborg
University, Denmark
-
Jia Zhang
, Northern
Illinois University, USA
-
Junni Zhang
, Peking
University, China
- Yi Zhuang
, Zhejiang Gongshang
University, China
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