Knowledge management (KM) has been proven to be a key
to service excellence and success in traditional service industries. The
global economy and enterprises are evolving to become service-oriented,
and many new e-services are emerging. To address the growing complexity
of the service sector at the Age of Information and Communication,
traditional KM research and practices have to be extended and adapted,
particularly aiming at effective learning, application, and management
of new knowledge. On the other hand, the Service-Oriented Architecture
(SOA) provides new opportunities and challenges for knowledge and
learning processes, such as integration and outsourcing.
One key source of knowledge comes from Business intelligence (BI) while
knowledge provides the basis of further analysis for intelligence. BI is
evolving: from the traditional data-and-analysis exercise for supporting
management decisions to an integral part of business processes,
providing analytics for a wide range of users across organizations. In
this end, we merge SOKM with the International Workshop on Business
Intelligence Methodologies and Applications (BIMA), in order to form a
stronger forum with more participation and cross-disciplinary work.
Today the creation, operation, and evolution of such research and
practice raise concerns that range from high-level requirements and
policy modeling through to the deployment of specific implementation
technologies and paradigms, and involve a wide (and ever-growing) range
of methodologies, tools, and technologies. They also cover a broad
spectrum of vertical domains, industry segments, government and public
services, from electronic and mobile commerce to real-time applications
for extended enterprises and virtual communities.
This workshop intentionally seeks scientists,
engineers, educators, industry people, policy makers, decision
makers, and others who have insight, vision, and understanding of
the big challenges in SOKMBI. This event also aims at helping in
communicating and disseminating relevant recent research across
disciplines, cultures, and communities. Topics include but not
limited to:
- Principles, theories, and challenges of SOKMBI
- Strategies, modeling, and requirements engineering for
SOKMBI
- Architectures, implementations, and deployment of SOKMBI
- Cultural and economic issues in SOKMBI
- Knowledge and learning for emerging services and service
innovations
- Inter- and Intra enterprise knowledge integration and
engineering
- Processes management and service outsourcing issues
- Knowledge-based decision models and decision support systems
for service provision
- Web services and semantic support for knowledge, learning,
and BI
- Agent based technologies and logic for service knowledge and
learning
- Virtual organizations and communities for SOKMBI
- Trust, reputation, security, risk, and privacy issues
- Service marketing, data mining, and relationship management
- Machine learning and cybernetics for service provision and
management
- Automatic and semi-automatic services contract generation
and management
- Platforms for on-demand and mobile SOKMBI
- Cloud computing and utility computing for SOKMBI
- Solutions for small-to-medium enterprises (e.g., SaaS)
- Customer behavior analysis and collaborative filtering
- Collaborative notion of intelligence
- Market/collective intelligence from social media
- Social and collaborative tools
- Organizational BI and collaborative business
- Adoption and diffusion issues
- Intangible / intellectual vs tangible assets management
- Digital business ecosystems
- Paper submission deadline: June 21, 2013
- Notification of acceptance: June 25, 2013
- Camera-ready paper submission: July 1, 2013
- Author Registration: See ICEBE main conference webpage
- Early Bird Registration: See ICEBE main conference webpage
- Conference Meeting: September 11-13, 2013
Papers must be submitted electronically via the
SOKMBI'12 Paper Submission Site (https://www.easychair.org/conferences/?conf=sokmbi2013).
The format of submitted papers should follow the guidelines for the IEEE
conference proceedings, limited to 6 pages. All papers will be peer
reviewed by at least three reviewers. Accepted papers will be published
in the workshop proceedings of the ICEBE 2010 by the IEEE CS Press. At
least one of the authors of each accepted paper must register as a full
participant of the workshop to have the paper published in the
proceedings.
Once accepted, please carefully check and improve your paper according
to the provided comments. Selected best papers will be invited to create
an extended version and submit to the
International Journal of Systems and Service-Oriented Engineering
(IJSSOE).
- Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong
- Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
- Laor Boongasame, King Mongkut University of Technology
Thonburi, Thailand
- Chi-Hung Chi,Tsinghua University, China
- Simon Fong, University of Macau, Macau
- Yunjun Gao, Zhejiang University, China
- Hu Haiyang, Hangzhou Dianzi University, China
- Gordon Hao, Beihang University, China
- Samuel P. M. Choi, The Open University of Hong Kong
- Haiyang Hu, Zhejiang Gongshang University, China
- Wendy Hui, University of Nottingham Ningbo, China
- Edward Hung, Hong Kong Polytechnic University
- Patrick C. K. Hung, University of Ontario Institute of
Technology, Canada
- Marijn Janssen, Delft University of Technology, the
Netherlands
- Qun Jin, Waseda University, Japan
- Magdy Kabeil, University of Sharjah, UAE
- Eleanna Kafeza, Athens University of Economics and Commerce,
Greece
- Ron Kwok, City University of Hong Kong, Hong Kong
- Ho-fung Leung, Chinese University of Hong Kong
- Yuefeng Li, Queensland University of Technology, Australia
- Qiudan Li, Chinese Academy of Sciences, China
- Tianrui Li, Southwest Jiaotong University, China
- An Liu, University of Science & Technology of China,China
- James Liu, Hong Kong Polytechnic University, Hong Kong
- Zakaria Maamar, National ICT, Zayed University, U.A.E.
- Sietse Overbeek, Delft University of Technology, the
Netherlands
- Elvira Popescu, University of Craiova, Romania
- Dumitru Roman, DERI Innsbruck, Austria
- Hideyasu Sasaki, Ritsumeikan University, Japan
- Yuqing Sun, Shandong University, China
- Maolin Tang, Queensalnd University of Technology, Australia
- Xiaohui Tao, University of Southern Queensland, Australia
- Maggie M. Wang, University of Hong Kong, Hong Kong
- Vilas Wuwongse, Asian Institute of Technology, Thailand
- Yunqing Xia, Tsinghua University, China
- Yue Xu, Queensland University of Technology, Australia
- Jian Yang, Macquarie University, Australia
- Neil Y. Yen, Waseda University, Japan
- Chengjiu Yin, Kyushu University, Japan
- Benjamin Yen, University of Hong Kong
- Yi Zhuang, Zhejiang Gongshang University, China
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