Knowledge management (KM) has been proven to be a key to service excellence and success in traditional service industries. The global economy and enterprises are evolving to become service-oriented, and many new e-services are emerging. To address the growing complexity of the service sector at the Age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application, and management of new knowledge. On the other hand, the Service-Oriented Architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing.

One key source of knowledge comes from Business intelligence (BI) while knowledge provides the basis of further analysis for intelligence. BI is evolving: from the traditional data-and-analysis exercise for supporting management decisions to an integral part of business processes, providing analytics for a wide range of users across organizations. In this end, we merge SOKM with the International Workshop on Business Intelligence Methodologies and Applications (BIMA), in order to form a stronger forum with more participation and cross-disciplinary work.

Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, government and public services, from electronic and mobile commerce to real-time applications for extended enterprises and virtual communities.

This workshop intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in SOKMBI. This event also aims at helping in communicating and disseminating relevant recent research across disciplines, cultures, and communities. Topics include but not limited to:

• Principles, theories, and challenges of SOKMBI
• Strategies, modeling, and requirements engineering for SOKMBI
• Architectures, implementations, and deployment of SOKMBI
• Cultural and economic issues in SOKMBI
• Knowledge and learning for emerging services and service innovations
• Inter- and Intra enterprise knowledge integration and engineering
• Processes management and service outsourcing issues
• Knowledge-based decision models and decision support systems for service provision
• Web services and semantic support for knowledge, learning, and BI
• Agent based technologies and logic for service knowledge and learning
• Virtual organizations and communities for SOKMBI
• Trust, reputation, security, risk, and privacy issues
• Service marketing, data mining, and relationship management
• Machine learning and cybernetics for service provision and management
• Automatic and semi-automatic services contract generation and management
• Platforms for on-demand and mobile SOKMBI
• Cloud computing and utility computing for SOKMBI
• Solutions for small-to-medium enterprises (e.g., SaaS)
• Customer behavior analysis and collaborative filtering
• Collaborative notion of intelligence
• Market/collective intelligence from social media
• Social and collaborative tools
• Organizational BI and collaborative business
• Adoption and diffusion issues
• Intangible / intellectual vs tangible assets management
• Digital business ecosystems

• Paper submission deadline: June 23, 2012
• Notification of acceptance: June 27, 2012
• Camera-ready paper submission: July 1, 2012
• Author Registration: July 1, 2011
• Early Bird Registration: August 9, 2012
• Conference Meeting: September 9 - 11, 2012

Paper Submission

Papers must be submitted electronically via the SOKMBI'12 Paper Submission Site (https://www.easychair.org/conferences/?conf=sokmbi2012 ).

The format of submitted papers should follow the guidelines for the IEEE conference proceedings, limited to 6 pages. All papers will be peer reviewed by at least three reviewers. Accepted papers will be published in the workshop proceedings of the ICEBE 2010 by the IEEE CS Press. At least one of the authors of each accepted paper must register as a full participant of the workshop to have the paper published in the proceedings.

Once accepted, please carefully check and improve your paper according to the provided comments. Selected best papers will be invited to create an extended version and submit to the International Journal of Systems and Service-Oriented Engineering (IJSSOE). Please register and submit papers in PDF format through the EasyChair Website:
URL: https://www.easychair.org/conferences/?conf=sokmbi2012

Workshop Co-Chairs

• Dickson K.W. Chiu, Dickson Computer Systems, Hong Kong
• Raymond Y.K. Lau, City University of Hong Kong, Hong Kong
• William Cheung, Baptist University of Hong Kong, Hong Kong
• Achim Karduck, Furtwangen University, Germany

Workshop Program Committee (pending)

• Laor Boongasame, King Mongkut University of Technology Thonburi, Thailand
• Chi-Hung Chi,Tsinghua University, China
• Simon Fong, University of Macau, Macau
• Yunjun Gao, Zhejiang University, China
• Hu Haiyang, Hangzhou Dianzi University, China
• Gordon Hao, Beihang University, China
• Samuel P. M. Choi, The Open University of Hong Kong
• Haiyang Hu, Zhejiang Gongshang University, China
• Wendy Hui, University of Nottingham Ningbo, China
• Edward Hung, Hong Kong Polytechnic University
• Patrick C. K. Hung, University of Ontario Institute of Technology, Canada
• Marijn Janssen, Delft University of Technology, the Netherlands
• Qun Jin, Waseda University, Japan
• Magdy Kabeil, University of Sharjah, UAE
• Eleanna Kafeza, Athens University of Economics and Commerce, Greece
• Ron Kwok, City University of Hong Kong, Hong Kong
• Ho-fung Leung, Chinese University of Hong Kong
• Yuefeng Li, Queensland University of Technology, Australia
• Qiudan Li, Chinese Academy of Sciences, China
• Tianrui Li, Southwest Jiaotong University, China
• An Liu, University of Science & Technology of China,China
• James Liu, Hong Kong Polytechnic University, Hong Kong
• Zakaria Maamar, National ICT, Zayed University, U.A.E.
• Sietse Overbeek, Delft University of Technology, the Netherlands
• Elvira Popescu, University of Craiova, Romania
• Dumitru Roman, DERI Innsbruck, Austria
• Hideyasu Sasaki, Ritsumeikan University, Japan
• Yuqing Sun, Shandong University, China
• Maolin Tang, Queensalnd University of Technology, Australia
• Xiaohui Tao, University of Southern Queensland, Australia
• Maggie M. Wang, University of Hong Kong, Hong Kong
• Vilas Wuwongse, Asian Institute of Technology, Thailand
• Yunqing Xia, Tsinghua University, China
• Yue Xu, Queensland University of Technology, Australia
• Jian Yang, Macquarie University, Australia
• Neil Y. Yen, Waseda University, Japan
• Chengjiu Yin, Kyushu University, Japan
• Benjamin Yen, University of Hong Kong
• Yi Zhuang, Zhejiang Gongshang University, China