2023 IEEE SERVICES Information for Authors

Certificate of Attendance

Requests for standard letters of attendance should be emailed to:
“SERVICES 2023 Registrar” registration+SERVICES@computer.org


The organizers of the 2023 IEEE World Congress on Services remain steadfast in advancing our discipline by continuing to engage an international community of scholars committed to the highest standards of research quality. To support the service community of academic and industrial researchers around the world, IEEE SERVICES 2023 will be held in hybrid mode in Chicago, IL, USA. To safeguard Congress' excellent reputation we require all speakers to rigorously observe the following presentation policy.

1. Registration: All papers must be registered using either "In-Person Conference Registration - Author" or "Virtual Conference Registration - Author". Papers with no registration will be removed from the conference proceedings in the IEEE's Digital Library Xplore.

2. Inexcusable no show: IEEE's policy requires authors to participate in the conference and present the work either in person or remotely to include the paper in the conference proceedings. Inexcusable no shows will result in the papers removed from the conference proceedings in the IEEE's Digital Library Xplore.

3. Paper presentation: To maximize the quality of experience, each paper must be presented live. Remote presenters must guarantee their availability at least for the presentation of their paper according to point 2. A replacement should be identified in case of audio-video technical problems. Starting this year, all co-authors of a registered paper are entitled to receive a complimentary virtual registration code (which has been communicated by Program Chairs). As a consequence the no show policy at point 2 will be firmly applied and papers removed from the conference proceedings.

4. Prerecorded videos: All remote presenters with papers in the proceedings must upload a pre-recorded video of their presentation by June 24. The video may be updated in the Underline platform through July 1. For onsite presenters, pre-recorded videos are optional. Pre-recorded videos shall be available through Underline platform. Instructions are available here. To update your slides or videos, you may send an email to support@underline.io stating the name of the conference (IEEE SERVICES 2023), their Paper title, Paper ID and attaching the content/info the wish to update. No shows will be evaluated according to points 2 and 3 above. This task is mandatory for remote presenters although only meant to be a backup in case they (and all their co-authors) experience some exceptional and unpredictable event impeding participation. Session chairs will take note of no shows and inform the program chairs for the necessary actions.

Presentation Time (including Q&A)

Regular papers: 20 minutes
Short papers: 15 minutes
WIP papers: 10 minutes

Paper Designators

As a congress of multiple conferences and symposia, SERVICES 2023 accepts papers via multiple channels. While these IDs are unique within their originating conference, they are not unique across the full congress – which can make it difficult and time-consuming for publication staff to properly correlate incoming papers with their acceptance, registration, and publication status. To address this problem, we ask that after your paper is accepted, you always refer to it via a unique conference ID. This ID has three fields: one that identifies the conference, one that specifies the type of paper (short, long, invited, wip, symposia, etc.) and one that connects the paper to its original conference submission id.

If you do not supply the proper Paper Designator in the last step of the camera-ready submission process (see below), we may not be able to properly identify your paper during the publication process.

During the submission and publication process, you will interact with several separate systems:
  • Your initial submission is to a specific conference site hosted on EasyChair. When you submit your paper to EasyChair, the paper will be assigned a numerical id that is unique within the scope of the relevant conference. This numerical id (“submission id”) will become the third (right-hand) part of your paper designator. (This number may also appear in your acceptance letter.) Generally this “submission id” is either three or four digits. If it is three digits, you should zero pad on the left to fill three digits. If it is four digits, retain all four and do not pad. The (optionally padded) result will become the third (right most) field in your paper designator.
  • After your paper is accepted you will submit a camera-ready pdf to a “press pre-flight” application. This application tests whether your paper’s encoding conforms to the requirements of the publication process. If/when your paper passes this test, you will receive a link to an enhanced pdf and a long numeric “verification code.” Do not use the verification/validation code in the next step.
  • After your camera-ready pdf has been verified, you will upload the enhanced version of the camera-ready pdf to the CPS “Author kit” site. You will be asked to complete several forms during this process. The second page of these forms, the “Paper Details” form, includes an input field labelled “Paper ID” (see below). You should put the three part “Paper Designator” in this field.

Figuring Out Your Paper Designator

Every registered paper needs a paper designator. which is a combination of the designator prefix and the paper id. For example, the designator of the IEEE CLOUD conference "regular paper" #1234 is "CLD_REG_1234". The prefix is "CLD_REG_".

The 3-letter code based designator naming template is:
NOTE: PaperNumber is generated by EasyChair!

Below are the paper designator prefixes of IEEE SERVICES 2023 grouped by conference and special symposia acronyms. Possible values are "REG", "SHT", "WIP", "CON", and "SYM".

Conference regular papers: CLD_REG_
Conference short papers: CLD_SHT_
Conference WIP papers: CLD_WIP_

Conference regular papers: EDG_REG_
Conference short papers: EDG_SHT_
Conference WIP papers: EDG_WIP_
Conference invited papers: EDG_CON_
Symposium invited papers (i.e., iEDGE paper): EDG_SYM_

Conference regular papers: CDH_REG_
Conference short papers: CDH_SHT_
Conference WIP papers: CDH_WIP_
Conference invited papers: CDH_CON_

Conference regular papers: CWS_REG_
Conference short papers: CWS_SHT_
Conference WIP papers: CWS_WIP_
Conference invited papers: CWS_CON_
Symposium invited papers (i.e., SDE papers): CWS_SYM_

Conference regular papers: QSW_REG_
Conference short papers: QSW_SHT_
Conference WIP papers: QSW_WIP_
Conference invited papers: QSW_CON_

Conference regular papers: SSE_REG_
Conference short papers: SSE_SHT_
Conference WIP papers: SSE_WIP_
Conference invited papers: SSE_CON_

CKC Symposium invited papers: CKC_SYM_

J1C2 invited papers (with one-page abstract): J1C_SYM_

JVA Symposium invited papers: JVA_SYM_

Manuscript Guidelines

Language: English

Paper size and format: US Letter; Two-column format in the IEEE style
Please download the paper template in WORD, LaTeX or Overleaf.

Page limits

Every "Regular Paper" manuscript can include 7 to 10 pages for the main contents (including all text, footnotes, figures, tables and appendices) with additional pages for appropriate references.

Every "Short Paper" manuscript can include 4 to 6 pages for the main contents (including all text, footnotes, figures, tables and appendices) with additional pages for appropriate references. Although the focus is narrow, “Short Paper” submissions must present factual nontrivial research results. Per reviewers’ comments, a “Regular Paper” manuscript may be conditionally accepted as a “Short Paper” should necessary content improvements and length reduction be able to be done in time.

Every “Work-in-Progress” (WIP) manuscript can include up to 3 pages (including main contents and references). WIP manuscripts must present innovative ideas with promising impact. Per reviewers comments, a "Regular Paper" or "Short Paper" manuscript may be conditionally accepted as a "WIP Paper" should necessary content improvements and length reduction be able to be done in time.

Every "Invited Paper" manuscript can include 4 to 10 pages for the main contents (including all text, footnotes, figures, tables and appendices) with additional pages for appropriate references.

Number of Keywords

Five to eight keywords for each paper

File format

One single PDF file without embedded videos


The list of authors cannot be changed after the submission deadline. Program Committee Members are welcome to be contributing authors of the submissions. However, to avoid conflict of interests, no submissions can be co-authored by a General Chair or a Program Chair of the conference, nor a Congress General Chair or a Congress Program Chair. Invited manuscripts are excluded from acceptance rate calculation and are handled separately with different EasyChair submission instructions.

Anonymous manuscripts

All conferences affiliated with IEEE SERVICES implement a double-blind reviewing process. Author names and affiliations should not appear in the paper. The authors should make a reasonable effort not to reveal their identities of institutional affiliations in the text, figures, photos, links, or other data that is contained in the paper. Authors' prior work should be preferably referred to in the third person; if this is not feasible, the references should be blinded.

Submission of Unpublished Articles or Technical Reports

Per IEEE policy, unpublished articles or technical reports on a non-profit preprint server (e.g., ArXiv, organization web site, etc.) can be submitted for consideration after necessary changes are made to comply with the rules of IEEE SERVICES concerning authorship and anonymization for the double-blind review process (as stated above). For general questions, please review the FAQ on the IEEE policy (including copyright ownership).

Manuscripts that violate any of the rules will regretfully be desk rejected without review.

All submitted manuscripts will be peer-reviewed by at least three members of the program committee. Accepted papers with confirmed registration and committed presentation will appear in the conference proceedings published by the IEEE Computer Society Press. Award certificates and IEEE TCSVC cash prizes will be provided to "Best Paper" or "Best Student Paper" winners. All authors of accepted papers are encouraged to extend their papers with sufficient new research contributions and submit them to the IEEE Transactions on Services Computing (TSC) and other suitable journals.