Keynotes - Raj Reddy

Impact of AI on Services Industry

To be presented morning of July 3, 2018

In this talk we will review recent advances in AI and their potential implications for Services Industries. Recent advances in AI are primarily based on advances in Machine Learning technologies, big data enabled deep learning and automated discovery.

The Services Industry consists of different sectors: human intensive tasks such as managed services, product development tasks such as software, hardware, and chip development, and XaaS services such as IaaS, PaaS, and SaaS. All of the sectors can benefit from continuous monitoring, analysis, understanding, anomaly detection, and action. The Sense Think Act paradigm that is central to all the AI enabled applications can also be useful in the services sector. AI based intelligent assistants can be used to automate routine aspects of a task, usually leading to improved productivity of 20 to 80%.

There are two types of intelligent agent technologies that assist AI enabled applications. A Cognition Amplifier is a personal enduring autonomic intelligent agent that anticipates what a service provider is trying to do and assists in completing the task with less effort. A Guardian Angel is an enduring autonomic intelligent agent assigned to the IOT class of systems like a Data Center to ensure safety, security and survival. In this talk we will discuss the architecture of these agents.

Brief Biography

Raj Reddy is a University Professor of Computer Science and Robotics and Moza Bint Nasser Chair at Carnegie Mellon University. He was an Assistant Professor at Stanford University from 1966-69 and a faculty member at Carnegie Mellon since 1969. He served as the founding Director of the Robotics Institute from 1979 to 1991 and the Dean of School of Computer Science from 1991 to 1999.

He has been active in AI research for over five decades in the areas of AI, Speech Understanding, Image Understanding, Robotics, Multi-sensor Fusion, and Intelligent Agents.

His current research interests include: Technology in Service of Society, Voice Computing for the 3B semi-literate populations at the bottom of the pyramid, Digital Democracy, and Learning Science and Technologies.

He is a member of the National Academy of Engineering and the American Academy of Arts and Sciences. He served as co-chair of President Clinton’s Information Technology Advisory Committee (PITAC) from 1999 to 2001. He is the recipient of the Legion of Honor in 1984, the ACM Turing Award in 1994, the Padma Bhushan in 2001, the Honda Prize in 2005 and Vannevar Bush Award in 2006.